Advisory Report Service Terms

Effective Date: August 22, 2026

These Advisory Report Service Terms (“Service Terms”) govern advisory reports, document reviews, and other fixed-scope or online services ordered from GLK Construction Management & Consulting LLC (“GLK,” “we,” “us,” or “our”). The person or entity ordering or receiving the service is the “Client” or “you.”

By checking the acceptance box, placing an order, signing an order document, or authorizing GLK to begin, you agree to these Service Terms. Please save a copy.

The Website Terms of Use, Privacy Policy, Document Upload and AI-Assisted Processing Notice, order description, and any accepted proposal, engagement letter, statement of work, or change order are incorporated by reference. Nothing in the agreement excludes or limits a mandatory consumer right.

1. Key definitions

• Client Materials means information, documents, files, photographs, plans, data, instructions, and other material provided by or for Client.
• Deliverable means the final report or other work product identified in the Order.
• Order means the checkout record, order confirmation, proposal, statement of work, or other written description GLK accepts for the service.
• Services means the work identified in an accepted Order.
• Substantive Work begins when GLK first reviews or analyzes Client Materials for the project, conducts project-specific research, holds a substantive project meeting, develops project-specific findings, or drafts the Deliverable. Payment processing, conflict checks, intake administration, and an initial completeness check are not Substantive Work.

2. Ordering and contract formation

An order you submit is an offer to purchase the described service. An automated receipt only confirms submission or payment; it does not by itself mean GLK has accepted the engagement. GLK accepts an Order when it sends written acceptance or begins the Services.

GLK may decline an Order before acceptance because of scope, capacity, conflicts, missing information, payment or fraud concerns, professional or geographic restrictions, sanctions, export controls, safety concerns, or another legitimate business reason. If GLK declines, it will refund the amount paid for the unaccepted Order.

The Order will identify the service, project, fee, expected Client Materials, and any stated schedule or revision allowance. If documents conflict, the following order controls unless a document expressly says otherwise:

1. a later signed engagement letter, statement of work, or change order;
2. the accepted Order and its project-specific description;
3. these Service Terms;
4. the Website Terms of Use; and
5. general Site content.

3. Scope of Services

GLK provides independent owner-side construction management consulting, owner’s representation support, pre-construction intelligence, document review, and related advisory services as stated in the Order. A fixed-scope report includes only the items expressly described for the selected service. Anything else is outside scope and may require a new Order or change order.

Unless the Order expressly includes it, the Services do not include a site visit, destructive or invasive investigation, field verification, quantity takeoff, cost guarantee, contractor background investigation, title or survey review, code-compliance determination, permit confirmation, environmental testing, accessibility audit, legal review, or independent verification of Client Materials.

GLK may use employees, independent contractors, specialists, and technology providers to support the Services. GLK remains responsible for coordinating its agreed scope, but a specialist’s separately contracted or licensed service may be governed by additional terms.

4. Professional and licensing boundaries

GLK’s Services are advisory. Unless a separate signed agreement expressly states otherwise and the work is legally authorized, GLK is not engaged as and will not act as:

• a general contractor or construction contractor;
• the party responsible for construction means, methods, techniques, sequencing, site supervision, or safety;
• an architect, professional engineer, surveyor, building-code official, inspector, appraiser, environmental professional, attorney, accountant, tax advisor, investment advisor, real-estate broker, insurance producer, or other licensed professional; or
• a fiduciary, guarantor, joint venturer, partner, agent with authority to bind Client, or insurer of project results.

GLK does not sign or seal design documents, pull permits, contract with subcontractors, take custody or control of a site, or direct a contractor’s workforce under these Service Terms. Client must retain appropriately licensed local professionals and remains responsible for project, investment, procurement, contracting, financing, and construction decisions.

5. Client responsibilities

Client will:

• provide complete, accurate, current, legible, and nonmisleading Client Materials and instructions;
• identify the project, property, intended decision, audience, known constraints, and required deadline;
• respond promptly to reasonable questions and disclose material changes;
• obtain all rights, notices, consents, and lawful bases needed for GLK and its providers to process Client Materials;
• use an approved transfer method and follow the Document Upload Notice;
• retain originals and independent backups of all Client Materials;
• review the Deliverable and obtain advice from appropriate licensed professionals before acting; and
• comply with law, sanctions, export controls, permits, professional requirements, and third-party agreements.

GLK may rely on Client Materials without independently verifying them unless the Order expressly requires verification. Incomplete, late, inconsistent, or inaccurate information can change findings, delay delivery, require additional fees, or make a Deliverable unsuitable. GLK is not responsible for an error or delay to the extent caused by Client’s breach of this Section.

6. Client Materials; privacy and authority

Client retains ownership of Client Materials. Client grants GLK and authorized providers a nonexclusive, worldwide, limited license to host, copy, transmit, convert, scan, organize, analyze, and otherwise use Client Materials as reasonably necessary to evaluate and perform the engagement, communicate with Client, maintain security and records, comply with law, and establish or defend legal claims.

Client represents and warrants that:

• Client owns the Client Materials or has authority to provide and authorize their processing;
• processing them as contemplated will not violate law, confidentiality, privacy, intellectual-property, employment, contractual, or other rights;
• Client has minimized or redacted personal and sensitive information not reasonably necessary for the Services; and
• Client will not submit malicious code, passwords, payment-card data, government identification numbers, Social Security numbers, medical records, export-controlled or classified data, or other highly sensitive material unless GLK expressly approves a secure method in writing.

GLK is not a law firm, and sending material to GLK does not create attorney-client privilege. Before providing material that may be privileged, work product, subject to a protective order, or restricted by a nondisclosure agreement, Client should consult counsel and obtain written authorization if needed.

If GLK processes personal information solely on behalf of a business Client and applicable law requires additional processor terms, the parties will enter a data processing addendum before that processing.

7. Confidentiality

Each party will use the other party’s nonpublic information disclosed for the engagement (“Confidential Information”) only to perform or receive the Services, administer the relationship, comply with law, or exercise legal rights. Each party will protect Confidential Information using reasonable care and disclose it only to personnel, contractors, providers, insurers, and professional advisors who need it and are subject to appropriate duties.

Confidential Information does not include information the receiving party can document: was lawfully known without restriction; becomes public without breach; is received lawfully from another source without a duty; or is independently developed without use of the disclosing party’s information.

A party may disclose information when law, subpoena, court order, or a regulator requires it. Where legally permitted, that party will provide reasonable advance notice and reasonable cooperation, at the requesting party’s expense, to seek protection.

GLK will not identify Client or the project in advertising, a case study, or a testimonial without Client’s prior written consent. GLK may use general skills, experience, concepts, and properly deidentified or aggregated learnings that do not reasonably identify Client, a person, or the project and do not reveal Client Confidential Information.

8. AI-assisted and technology-enabled processing

Client acknowledges that GLK may use approved AI-assisted tools and document-processing technologies as described in the Privacy Policy and Document Upload and AI-Assisted Processing Notice. Uses may include text extraction, organization, comparison, summarization, research support, issue spotting, analysis support, and draft preparation.

GLK will apply human review to the final Deliverable. AI output is probabilistic and may be incomplete or inaccurate; GLK does not treat it as a substitute for professional judgment or Client’s independent review. GLK will not intentionally authorize a provider to use identifiable Client Materials to train a general-purpose public model without Client’s express written consent.

If Client requires a workflow that does not use generative AI, Client must notify GLK in writing before ordering or before providing Client Materials. GLK will advise whether it can accept that restriction and whether it changes the scope, fee, or schedule. If GLK cannot accept the restriction and no engagement has been accepted, GLK will decline and refund the amount paid.

9. Fees, payment, and taxes

Fees are stated in the Order, generally in U.S. dollars. Payment may be processed by Stripe or another disclosed payment provider. Client authorizes the selected payment method and represents that Client is authorized to use it.

Unless the Order says otherwise, fees are due before GLK begins. Client is responsible for applicable sales, use, value-added, withholding, or similar taxes and bank or currency-conversion charges, excluding taxes based on GLK’s net income. GLK will disclose mandatory charges it is required to collect at or before checkout where practicable.

If a displayed price or description contains an obvious error, GLK may correct it before acceptance and offer Client the choice to proceed at the corrected price or cancel for a full refund. Client should contact GLK promptly about a billing concern. Nothing in this Section limits a lawful chargeback or consumer remedy.

10. Schedule, delivery, and revisions

Any delivery date shown before GLK has accepted the Order and received complete Client Materials is an estimate. Unless the Order says otherwise, the delivery period begins only after GLK has received cleared payment, accepted the Order, received all reasonably requested Client Materials, and resolved material intake questions.

GLK will use commercially reasonable efforts to meet an accepted schedule but does not guarantee a date unless the Order expressly states that it is guaranteed. GLK may adjust the schedule for Client delay, changed information, expanded scope, provider interruption, force majeure, or a need for specialist or legal review.

GLK will deliver electronically to the email address, portal, or other method stated in the Order. Client must promptly confirm receipt and review the Deliverable. Unless the Order provides a different revision allowance, Client may submit one consolidated request within seven calendar days after delivery to correct objective factual or transcription errors. New information, changed assumptions, added scenarios, design work, or new analysis is additional scope. This correction period does not shorten a mandatory warranty or consumer remedy.

The Deliverable speaks only as of its stated date. GLK has no duty to monitor later developments or update it unless a new Order says otherwise.

11. Cancellation and refunds

The following is GLK’s standard rule, subject to Section 12 and other mandatory law:

• Before Substantive Work begins: Client may cancel for a full refund.
• After Substantive Work begins: the fee is non-refundable because GLK has reserved professional capacity and begun project-specific review, research, analysis, meetings, or drafting.
• If GLK cannot perform: if GLK determines it cannot provide the accepted Service and Client does not accept a reasonable substitute or revised scope, GLK will refund the fee paid for the Service GLK cannot provide.
• If GLK materially fails to provide the agreed Service: Client retains any refund, correction, re-performance, or other remedy required by applicable law.

To cancel, email info@glkcmc.com with the subject Cancellation Request and include the Client name, order number, and project. The cancellation is effective when GLK receives a clear request. Approved refunds will be issued to the original payment method within the period required by law and otherwise ordinarily within 10 business days; the financial institution may take additional time to post the credit.

GLK will maintain an order record showing when Substantive Work began. If mandatory law gives a Client a cooling-off, withdrawal, or cancellation right that is more favorable, that law controls.

12. Consumer cancellation rights outside the United States

If Client is an individual purchasing primarily for personal, family, or household purposes, mandatory law in Client’s country may grant rights that cannot be waived. The country supplement below applies where the law of the European Economic Area or United Kingdom governs an online consumer order. Comparable mandatory rights in another country also remain unaffected.

EEA and UK consumer withdrawal supplement

Where applicable, an EEA or UK consumer may withdraw from an online service contract without giving a reason within 14 days after the contract is concluded.

To withdraw, the consumer must send GLK a clear statement before the period expires. The model form at the end of these Service Terms may be used but is not required.

If the consumer expressly asks GLK to begin during the 14-day period and then withdraws before the Services are fully performed, the consumer must pay a proportionate amount for Services performed up to withdrawal, to the extent permitted by law. Once GLK fully performs the Services during that period after the consumer’s express request and acknowledgment that the withdrawal right will be lost after full performance, the right of withdrawal ends.

If GLK did not obtain the express request required to begin during the withdrawal period, GLK will not charge an amount that applicable law prohibits. Unless the consumer expressly asks for early performance, GLK may wait until the period expires before beginning Substantive Work.

GLK will issue any legally required reimbursement without undue delay and no later than 14 days after receiving the withdrawal notice, using the original payment method unless the consumer expressly agrees otherwise and incurs no fee.

These rights are separate from remedies for a service that does not conform to the contract.

13. Client inactivity and suspension

GLK may pause work while awaiting information, instructions, payment, security verification, or a required consent. A paused schedule will be adjusted reasonably.

If Client does not provide required materials or instructions within 90 days after GLK’s written request, GLK may close the Order after sending a final notice. Any refund will be determined under Section 11 based on whether Substantive Work began, the work performed, and mandatory law. Reopening a closed Order may require a new fee, scope, or schedule.

14. Use of Deliverables; no third-party reliance

The Deliverable is prepared only for the named Client, identified project, stated purpose, facts, assumptions, and date. It is not a certification, guarantee, appraisal, design, bid, legal opinion, or substitute for licensed local advice.

Subject to payment, GLK grants Client a nonexclusive, nontransferable license to use and reproduce the final Deliverable for Client’s internal evaluation and the identified project. Client may give an informational copy to its attorney, accountant, lender, investor, insurer, architect, engineer, or contractor if the recipient is told that:

• the Deliverable was not prepared for that recipient;
• the recipient may not rely on it or assert a claim against GLK;
• it may not be used for another project or purpose; and
• it remains subject to these limitations and any confidentiality restrictions.

No person other than Client is an intended beneficiary and no third party may rely on a Deliverable unless GLK signs a separate reliance letter identifying that party, purpose, conditions, and fee. Client may not alter a Deliverable, remove limitations, quote it misleadingly, publish it, sell it, or use GLK’s name to imply an endorsement.

15. Intellectual property

GLK retains all rights in its preexisting and independently developed methodologies, know-how, checklists, templates, formats, tools, prompts, software, models, processes, and generic content (“GLK Materials”). To the extent GLK Materials appear in a Deliverable, the license in Section 14 permits their use only as embedded in that Deliverable for the permitted purpose. No ownership of GLK Materials transfers to Client.

Client retains ownership of Client Materials. Upon full payment, Client owns any project-specific narrative created exclusively for Client in the final Deliverable, subject to GLK’s ownership of GLK Materials and the use restrictions in Section 14.

16. Assumptions, professional judgment, and no guarantee

Findings and recommendations reflect professional judgment based on the information, access, time, assumptions, and scope available when GLK performs the Services. Construction costs, schedules, markets, regulations, site conditions, designs, contractor availability, financing, and other conditions can change. Samples and ranges are not promises.

GLK does not warrant or guarantee a project outcome, savings, budget, schedule, approval, financing, code compliance, safety, contractor performance, investment return, or absence of defects. Client is responsible for decisions, due diligence, contingency, contracting, licensed-professional review, and ongoing project management.

17. Limited service warranty

GLK warrants that it will perform the Services in a professional and workmanlike manner consistent with the accepted scope. Client must give prompt written notice describing an alleged nonconformity and a reasonable opportunity to evaluate it. Where permitted by law, GLK’s first remedy will be to correct or re-perform the affected Service. If correction or re-performance is not reasonably possible, GLK will refund the portion of the fee reasonably attributable to the materially nonconforming Service.

Except for this express warranty and rights that cannot be waived, GLK disclaims implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

18. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

1. GLK WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES; LOST PROFITS, REVENUE, SAVINGS, OPPORTUNITY, FINANCING, OR GOODWILL; BUSINESS INTERRUPTION; DIMINUTION IN VALUE; OR PROJECT DELAY, COST OVERRUN, OR THIRD-PARTY CLAIM, EVEN IF ADVISED THAT SUCH DAMAGES ARE POSSIBLE.
2. GLK’S TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATING TO AN ORDER, THE SERVICES, OR A DELIVERABLE WILL NOT EXCEED THE FEES ACTUALLY PAID TO GLK FOR THE SPECIFIC ORDER GIVING RISE TO THE CLAIM.
3. GLK IS NOT LIABLE TO THE EXTENT A LOSS RESULTS FROM INACCURATE, INCOMPLETE, LATE, OR WITHHELD CLIENT MATERIALS; A CLIENT OR THIRD-PARTY DECISION; USE OUTSIDE THE AGREED PURPOSE; LATER CHANGES; OR FAILURE TO OBTAIN LICENSED-PROFESSIONAL REVIEW.

The exclusions and cap do not apply to GLK’s fraud, willful misconduct, or gross negligence, or to liability that applicable law does not permit GLK to exclude or limit. The parties intend these allocations to apply regardless of the legal theory and even if a limited remedy fails of its essential purpose. A court will modify an unenforceable limitation only to the minimum extent necessary to make it enforceable.

19. Client indemnity

To the extent permitted by law, Client will defend, indemnify, and hold harmless GLK and its members, managers, employees, and contractors from third-party claims, damages, judgments, penalties, and reasonable costs arising from:

• Client Materials or GLK’s authorized processing of them;
• Client’s lack of authority, required notice, consent, or lawful basis;
• Client’s unlawful conduct or material breach of these Service Terms;
• alteration, publication, resale, or use of a Deliverable outside the permitted project, purpose, or audience; or
• reliance asserted by a third party to whom Client distributed a Deliverable without a GLK reliance letter.

The obligation does not apply to the extent a claim results from GLK’s negligence, gross negligence, willful misconduct, or breach. GLK will provide reasonable notice and may control the defense with counsel of its choice, subject to Client’s right to participate at its expense. Client may not settle a claim in a way that admits GLK’s fault or imposes an obligation on GLK without GLK’s written consent, not to be unreasonably withheld.

20. Suspension and termination

GLK may suspend or terminate an Order for nonpayment; unlawful or unsafe instructions; material breach; sanctions or export-control concerns; conflict of interest; abusive conduct; security risk; or a professional or legal restriction. Where reasonably curable, GLK will provide notice and an opportunity to cure. Upon termination, Client must pay for Services performed and authorized noncancelable costs, subject to Section 11 and mandatory law. Sections intended by their nature to survive will survive, including confidentiality, payment, use restrictions, intellectual property, disclaimers, liability, indemnity, and disputes.

21. Force majeure

Neither party is liable for delay or failure, other than an accrued payment obligation, caused by events beyond its reasonable control, including severe weather, natural disaster, fire, epidemic, war, terrorism, civil unrest, labor disruption, utility or internet failure, cyberattack by a third party, government action, sanctions change, or critical provider failure. The affected party will use reasonable efforts to mitigate and resume. If the event prevents GLK from completing a material Service for more than 30 days, either party may terminate the affected unperformed portion, and GLK will refund prepaid fees for Services not performed.

22. Dispute resolution; governing law and venue

Before filing a lawsuit, the complaining party must send written notice describing the dispute, relevant Order, facts, and requested relief. The parties will use good-faith efforts to resolve the matter informally for 30 days after receipt.

If unresolved, the parties will attempt confidential, nonbinding mediation with a mutually agreed mediator. Unless the parties agree otherwise, mediation may occur remotely or in Hillsborough County, Florida, and mediator fees will be shared equally.

Subject to mandatory law, the agreement is governed by Florida law, without regard to conflict-of-law rules. Any court proceeding must be brought exclusively in the state courts located in Hillsborough County, Florida, or the United States District Court with jurisdiction over Hillsborough County. Each party consents to personal jurisdiction and venue there.

Either party may seek temporary or emergency relief to protect confidentiality, security, intellectual property, evidence, or safety. This Section does not require arbitration. If Client is a consumer, it does not waive a mandatory local-law protection or a nonwaivable right to use another forum.

23. International engagements

GLK may serve U.S. and international clients, but each engagement is accepted case-by-case. Client is responsible for identifying local project requirements and retaining locally licensed professionals. GLK may condition an international engagement on local counsel or specialist review, a data-transfer addendum, identity or sanctions screening, tax documentation, translated terms, or a separate signed agreement.

Client may not provide controlled technology or use the Services in violation of U.S. export controls, sanctions, anti-boycott rules, anti-corruption laws, or applicable local law. GLK may decline, pause, or terminate an engagement when reasonably necessary for compliance.

The controlling language of these Service Terms is English unless mandatory law or a signed agreement requires otherwise. A convenience translation does not modify the English version, subject to nonwaivable local law.

24. Notices and electronic transactions

Client agrees to receive order confirmations, terms, notices, invoices, and Deliverables electronically at the contact information provided. Client must keep it current. Electronic acceptance and records have the same effect as paper signatures and records to the extent permitted by law.

Legal notices to GLK must be sent to info@glkcmc.com with the subject Legal Notice. A notice is effective when received. Routine project communications do not amend scope unless both parties clearly agree in writing.

25. General terms

The agreement is the entire agreement about the Order and supersedes prior discussions about that scope. An amendment must be in writing and accepted by authorized representatives, except GLK may update these Service Terms prospectively for future Orders. Changes do not apply retroactively to an accepted Order without Client’s express agreement or as law permits.

Client may not assign the agreement without GLK’s consent, except in connection with a transfer of substantially all relevant business assets if the assignee agrees in writing and is not a competitor or sanctioned party. GLK may assign the agreement in connection with a merger, reorganization, or sale of substantially all relevant assets, subject to mandatory law.

The parties are independent contractors. No partnership, employment, fiduciary, agency, or joint venture is created. There are no third-party beneficiaries. A waiver must be written and applies only to the stated instance. If a provision is unenforceable, it will be modified to the minimum extent necessary and the remainder will continue. Headings are for convenience; “including” means “including without limitation.”

26. Contact

GLK Construction Management & Consulting LLC
Lutz, Florida, United States
Email: info@glkcmc.com
Phone: (813) 406-3354
Website: www.glkcmc.com

Model EEA/UK Withdrawal Form

Use this form only if you wish to withdraw from an eligible consumer contract. You may instead send any clear statement containing the same basic information.

To: GLK Construction Management & Consulting LLC, info@glkcmc.com
I hereby give notice that I withdraw from my contract for the following service: ____________________.
Order number: ____________________.
Ordered on: ____________________.
Consumer name: ____________________.
Consumer address: ____________________.
Signature (only if submitted on paper): ____________________.
Date: ____________________.